![]() We eventually spotted a Super shuttle driver picking up some other people waiting outside (not a pre-booked group), he made a couple of phone calls and 50 minutes later a bus arrived from the city. It was as if no booking had ever been made.Ī driver from another company was aware of our dilemma and tried to assist by phoning through to Super shuttle on our behalf but was frustrated because he could not get through either. On arrival, no driver was there to meet us, no-one answered the phone when we tried to find out what was happening, no bus anywhere outside. One of our group is disabled so our arrival needed to be as seamless as possible. I had booked and pre-paid our trip, with an additional cost for the driver to be waiting inside the terminal with a sign with our name on it. I can not understand how they could get it so wrong. It was a complete waste of time booking transport with this company. Avoid at all cost this unreliable and disrespectful company! There reply showed really poor professionalism and disregard for client service. They told us our flight never landed (which was false since we did arrive) and that the cyclone impacted there service (but this happened a week before the cyclone). And then when we wrote to the company to complaint, they never apologized nor offer some form of compensation. Our kids who were exhausted from the long travel plus the waiting for the shuttle screamed the whole way (exactly what we hoped to avoid by booking transportation ahead). He had to leave behind passengers who were waiting and not happy. Luckily, the driver was nice and accepted to take us. ![]() The company simply charged us but had no shuttle for us. We asked the driver to check about our shuttle. When someone finally picked it, they told us to wait and hang up! Plus the follow your shuttle link on the website said our booking had passed □♀️Finally, a shuttle arrived to pick up passengers, not us. We tried calling the office, but had to wait on the line for almost 30 min. We looked and asked all over the terminal. We expected the driver to be waiting for us, but NO ONE was there. We booked well ahead a chartered shuttle because we were traveling with young children, had a lot of luggage and were arriving from a long travel. We had a very bad experience with super shuttle.
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